Customer Care

The best time to solve a technical problem is before it becomes a problem. First Medical Solutions Technical Support team is involved with customers from the beginning, from pre-sales services to help design proposals and solutions that can be incorporated with your operations as smoothly as possible.


Technical Support provides valuable input in network planning and design, site planning and disaster recovery planning. They lend their expertise to all types of hardware considerations – recognizing that the system must be available with zero downtime. Team members are trained in network design and administration; LAN/WAN configurations; fat-client/thin-client configurations; wireless, pen-based options; and Web solutions.


Support tickets may be opened conveniently by phone, by e-mail, or through a dedicated website. Emergency services and software and hardware maintenance services are also available.

 

  • Online Ticket Management - View, Edit and Submit Support Tickets Online
  • Full Knowledgebase Access - Technical Solutions to Known Issues
  • Community Resources - Templates and Knowledge-sharing with other Users
  • Applications that stay up at all times, eliminating the need for nightly processing by your staff
  • Automatic, Web-based downloads of new versions and patches, creating a manageable upgrade process
  • Automatic upgrades directly from the server to each workstation, eliminating the time and effort intensive process of individual updates

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Web Chat

You have the flexibility to speak with our technicians via online chat to have all your questions answered immediately. If necessary we will login to your system to solve issues.


Email

Send us an email and we will be swift to reply within four business hours


Telephone:

954.568.0805


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